Trip cancellation policies

RAFT RENTALS:
Rental cancellations must be received at least 30 days prior to the trip date to receive a deposit refund. If you cancel with less than 30 days before your trip, your deposit will be refunded as a credit. Regardless of when you cancel, Deschutes River Adventures will keep a $15 administrative fee. If you cancel with less than 72 hours before your trip, you will lose your deposit and will be charged 50% of the total cost. No shows and same day cancellations will be charged in full. We may update our cancellation policy at any time.

GUIDED DAY TRIPS:
Trip cancellations must be received at least 30 days prior to the trip date to receive a deposit refund. If you cancel with less than 30 days before your trip, your deposit will be refunded as a credit that’s good for one year. If you cancel with less than 72 hours before your scheduled trip then you will lose your deposit and do not recieve a credit. No-shows and same-day cancellations will be charged in full. For all cancellations, Deschutes River Adventures will keep a $10 admin fee. If you show up with less people than what you reserved for, those spots were saved for you and you will still have to pay for those people. Please call our office to update your headcount at least 24 hours in advance, 1-800-RAFTING. We are usually sold out of spots every weekend in the summer months, please help us let as many people as possible have fun on the river!

GUIDED OVERNIGHT TRIPS:
Overnight trip deposits are refundable with 60 days notice of cancellation. If you cancel with less than 60 days notice, your deposit is available as a credit for up to 1 year. There is a $50 admin fee to cancel, regardless of notice. River permit costs, if they’ve been purchased already, are non-refundable. Your remaining trip balance is due 1 week before your launch date. Once your balance is ran, there are no refunds or credits given.

Gift Certificates:
Gift certificates are not refundable and do not expire.

Late fees at put-ins and takeouts

RAFT RENTALS DELIVERED / PICKED UP:
We run on a tight schedule for our raft rental deliveries. Please don’t leave us hanging at the put-in. If you are more than 45 min. late than the agreed upon meeting time at the put-in we may charge a $45 / hr late fee.

At the takeout we understand that you’ve been on river time during your trip. You may not know what time or day it is. At the put-in before you shove off, we will ask you what time you think you’ll be off the river so that at places with no cell service and are hours away from our shop, we’re not waiting on you and you’re not waiting on us for too long. Please try to be accurate on the time you tell us for your last day. If you are more than 3 hours later than the time you told us you’d be done, and we’ve been waiting on your group at Heritage Landing or Sandy Beach, we may charge a $45 per hour late fee.

UHAULS FROM OUR SHOP:
Rafts, kayaks and other gear need to be returned to our store no later than 6 pm. We will charge a $30 / hr late fee for rentals returned after 6 pm unless you have pre-arranged a different return time.

Disorderly conduct

The guided trip will end immediately for anyone who is found to be drunk, disorderly or otherwise intoxicated. There will be no refunds.